Privacy Policy - LibertySender

Effective Date 7/01/22

At LibertySender, we are strongly committed to protecting your privacy and are dedicated to maintaining best practices in data protection and privacy. We meet and exceed General Data Protection Regulations (GDPR) standards that protect European Union citizen’s personal data and the California Consumer Protection Act (CCPA) that extends protections to California residents.

We periodically update our Privacy Policy and reserve the right to change the provisions of this Policy at any time to ensure we maintain best practices of privacy protection. If you are a client of LibertySender then you will receive notice when this Privacy Policy is materially updated. Your use of this site or any LibertySender Platform constitutes consent to this Policy and to any changes in this Policy in effect on the above stated “Effective Date” of such use. If you have any questions or concerns with the Privacy Policy, please contact the LibertySender Privacy Team at [email protected].

This Privacy Policy describes your rights to access your personal information as well as how LibertySender collects, uses and shares personal information of users of the website you are currently visiting, users of any LibertySender Platform, and recipients of communications from any LibertySender platform. If you are a California resident please read the

Personal Information and How it is Collected and Used

Personal information is information that can identify you as a specific individual, such as name, phone number, and email address. It may also include other information such as demographic information, IP address or cookies.

Personal information is collected through your interaction with our website or the LibertySender Platform. LibertySender may also interact with your personal information on behalf of our Clients whom you have provided your information to.

A few examples of data we are collecting are: If you request a demo, you may be asked for your contact information; If you are a user of our Platform you will be asked to create an account with a username and password as well as other identifying information; If you apply for a job with LibertySender you may be asked to provide detailed personal information for the purposes of hiring. Some information is collected automatically when you visit our website or use our Platform such as IP address and information about your site activity. If you receive a communication from the LibertySender platform we may track that you opened or clicked on a link in the communication and register the associated data such as date/time, browser, computer platform, email client, and IP address.

LibertySender may use your information in the following ways:

To provide product services and/or requested information on LibertySender’s services
To send marketing communications on behalf of LibertySender or our clients
To communicate with you about questions, concerns and inquiries
For internal purposes to monitor performance of our platform and improve our products and services.

LibertySender as a Data Processor

LibertySender is a “Data Processor”, (as defined by GDPR – an entity processing personal information on behalf of a “Data Controller” – an entity determining how and why personal information is used) we may be provided with your personal information that has been collected by our clients (Controllers) who are other businesses or organizations, for the purposes of contacting you. Their collection of your information is governed by their privacy policies and may differ from ours.

Our website also utilizes “cookies” to remember your information and improve your experience on our site. A cookie is a small file stored on a web browser user’s hard drive containing information that is placed there by a website. LibertySender presently uses a third-party web analytics system which uses cookies on this website. These cookies are used only to identify the popularity of web pages and the path visitors take through our site. In addition, The LibertySender Platform has a feature that may install a tracking cookie on our client’s website that allows the tracking of our client’s contacts website activities to be captured for marketing purposes.

Clients of LibertySender may elect to use cookies on their own websites, some portions of which may be hosted on LibertySender servers. LibertySender is not responsible for the use of such cookies and may have no information about them. If you are concerned about the use of cookies in your web browser, you may adjust the settings of your web browser to selectively accept cookies or reject them entirely.

Log Files

We may use IP addresses to analyze trends, administer our service, track users’ movement, and gather broad demographic information for aggregate use.

Tracking pixels

Tracking pixels (also known as “web bugs”) are small, typically transparent images on a web page that have special names which permit the loading of the web page to be tracked by a web server. LibertySender does not use tracking pixels on our website. We do use tracking pixels in HTML email we send to detect when the email is opened. Some of our clients may use tracking pixels on forms that we host on our web servers, and some of those tracking pixels may be linked to tracking services hosted by third parties. Please see our clients’ and the third parties’ privacy policies for information about such tracking pixels.

Partners Services

LibertySender may partner with another party to provide specific services for a client. When the user signs up for these services, we may share names and other contact information that is necessary for the third-party to provide these services. Contractually, these parties are not allowed to use personally identifiable information except for the purpose of providing these services. Any such partnership activity will also comply with this privacy statement.

Links

This website contains links to other websites including social media features, such as links to Facebook, LinkedIn and Twitter pages. Please be aware that LibertySender is not responsible for the privacy practices of other sites and they may differ from ours. We encourage our users to be aware of when they leave our site and to read the privacy statements of every website that collects personally identifiable information. The LibertySender platform may track links that occur in communications such as email, SMS, and push notifications. This data is used on the LibertySender Platform to report on the activities and are used for segmentation of contacts.

Your Right to Access Your Personal Information

You have a right to access your personal information that LibertySender has collected through the website and/or Platform by sending a request to [email protected]. You can also request that we delete, unsubscribe or make corrections to your personal information by sending an email to the above address. Please include first name, last name, and email address and/or mobile device number. We will comply with your request as quickly as commercially possible but not longer than 30 days. We may need to retain some of your information to fulfill legal obligations.

LibertySender as a Data Processor sometimes has limited ability to access data our clients submit to our Platform. If you wish to limit or delete the use of your data, please provide the name of the LibertySender client who submitted your data to our service (e.g. the sender of an email) in addition to the above identifying information. We will then contact that client and assist them in responding to the request.

Information Sharing

We do not sell, trade or give away your personal information to anyone. LibertySender will only share your personal information with third parties:

With your consent.
To fulfill a legal obligation when we believe, in good faith, that the disclosure is required or permitted under law. For example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
To protect our own rights including enforcing our own policies, contracts and terms of use.

Security

We protect the confidentiality and security of your personal information. LibertySender follows industry standards in protecting your personal data and data entrusted to us by our clients. If there is a data breach of your personal information, we will notify you within 72 hours of first becoming aware of the breach.

California Consumer Privacy Act (CCPA) Disclosure and Notice to California Residents

The CCPA requires LibertySender to inform and create pathways for California residents to exercise their privacy rights under the law, and to fulfill those consumer privacy rights regarding their personal information. These rights are only applicable to California residents.

Your rights include:

Right to notice: the right to be informed about collection, disclosure, and sale of personal info, including: the personal info collected; the categories of personal info disclosed or sold; the categories of sources of personal info and categories of third parties to whom that info is sold or disclosed; the purpose of collecting or selling personal info; and a description of the consumer’s rights.
Right to access: the right to request the specific pieces of personal info that LibertySender has collected about you; the categories of personal info we collected; the sources used to collect the personal info; the business or commercial purposes for collecting that info; and the categories of third parties with whom we share their personal info.
Right to data portability: the right to obtain copies of your personal information in a readily usable format that’ll allow them to transmit the information from one entity to another.
Right to delete: the right to request that we delete the personal info that we have collected from you under certain circumstances.
Right to Equal Service and Price: the right not to be discriminated against for exercising any of these rights.

The following information is to inform California residents pursuant to CCPA Section 1798.110 about the types of personal information we may collect about you and the ways we may use this information.

Personal Information

Categories of Personal Information

Personal identifiers, including those listed in other California statutes: Real name; alias; telephone number; email address; postal address; account name; online identifier; device identifier; IP address
Characteristics of protected classifications: date of birth/age; gender; marital status; nationality; citizenship;
Biometric information:fingerprint; voice recordings; keystroke patterns and rhythms
Professional or Employment:title; salary; employment files; references
Education information:details of your education and qualifications
Geolocation data:any information used to identify your physical location
Communications, recordings, images:audio, electronic, visual
Inferences: Any derivation of information, data, assumptions, or conclusions drawn from any of the above categories used to create a profile reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Sources of Personal Information

We obtain your personal information when you provide it to us (e.g., applying for employment, when you contact us via email, contact form from our website, via telephone or other contact means)
We receive your personal information from third parties who provide it to us (e.g., our clients, third party data append)
We may collect or obtain personal information when you visit our website or use our technology platform or use any features or resources available on our website or technology platform. When you visit our website, your device and browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a website and other technical communications information), some of which may constitute Personal Data

Business and Commercial Purposes for Use of Personal Information

Marketing/Prospecting: communicating with you via any means (including via email or text message) subject to ensuring that such communications are provided to you in compliance with applicable law; and maintaining and updating your contact information where appropriate
Operation of our Website: operation and management of our website; providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our website
IT operations: management of our communications systems; operation of IT security; and IT security audits
Security: electronic security (including login records and access details, where you access our electronic systems)
Investigations: detecting, investigating and preventing breaches of policy in accordance with applicable law
Legal compliance: compliance with our legal and regulatory obligations under applicable law
Improving our products and services: identifying issues with existing products and services; planning improvements to existing products and services; and creating new products and services
Risk Management: audit, compliance, controls and other risk management
Fraud prevention: detecting, preventing and investigating fraud

Disclosure of Information

Categories of Third Parties to Whom Personal Information is Disclosed

You and your empowered representatives
Network/System and company security
Accreditation bodies
Governmental, legal, regulatory, or other similar authorities and/or local government agencies, where required
Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties
Any relevant third-party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Sale of Personal Information

LibertySender does not offer an opt-out from the sale of personal information because LibertySender does not engage in the sale of personal information as contemplated by the CCPA. As noted elsewhere in this disclosure, we may share personal information with other businesses for a variety of reasons. While we often benefit from such exchanges, we do not share personal information for the sole purpose of receiving compensation for that information.

If you have any inquires or concerns, or to contact LibertySender with any questions regarding this Privacy Policy, please email our Privacy Team at [email protected], or call (202) 524-0115.

LibertySender Inc., is a Delaware corporation. This privacy policy applies to the LibertySender website.